Refund Policy

General Policy

Novalieri Group operates through multiple subsidiaries across different industries, each with unique service characteristics and industry standards. As such, refund policies are not standardized across all entities but are instead established through mutual agreement during the service engagement process.

Service-Specific Agreements

Prior to the commencement of any service, all refund terms, conditions, and procedures will be clearly outlined in the service agreement or contract. This ensures transparency and mutual understanding between Novalieri Group (or its relevant subsidiary) and the client.

Refund policies may vary based on:

• Industry standards and practices
• Nature of the service provided
• Project scope and deliverables
• Timing and stage of service delivery
• Specific terms negotiated during engagement

Subsidiary-Specific Policies

Each subsidiary within the Novalieri Group portfolio maintains industry-relevant refund policies that align with best practices in their respective sectors:

• Infrastructure & Construction: Policies aligned with construction industry standards and project milestones
• Technology & Software: Policies reflecting software development and consulting industry norms
• Automotive Services: Policies consistent with automotive service and modification industry practices

Requesting a Refund

To request a refund, please contact the relevant subsidiary or Novalieri Group directly through our contact form or email at hello@novalierigroup.com. All refund requests will be reviewed in accordance with the terms specified in your service agreement.

Contact

For questions regarding refund policies or to discuss refund terms for a specific service engagement, please contact us through our website contact form or via email at hello@novalierigroup.com. We aim to respond to all inquiries promptly.